When we need to collect information from you, we will always ask you to provide it voluntarily and explicitly through the data collection forms on the website. In the event that the user provides personal data of persons other than the user, they undertake to inform in advance the persons whose personal data they provide of the content of this privacy policy and, if necessary, to provide them with a printed copy of the same. Likewise, if the data relates to a minor and is provided by the same, THE COMPANY assumes that they have the consent of their legal guardians, being exempt from any liability for failure to comply with this requirement. In accordance with the provisions of Art. 4 of the LOPDGDD, the user undertakes to provide true, accurate, complete and updated information so that it is truthful and corresponds to the user’s actual situation. The data collected through the forms and emails that you send us requesting information about our services will be included in an automated personal data file called WEB USERS, for which THE COMPANY is responsible and which will treat the data confidentially and exclusively for the purposes of providing the services requested and sending information about our services and projects, with all the legal and security guarantees established by the Data Protection Regulation (EU) 2016/679, GDPR, the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights, LOPDGDD and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce LSSI-CE.
THE COMPANY informs the user of the existence of a personal data processing system created by and for THE COMPANY and under its responsibility with the data collected on the website.
I To enable the user to browse and access the information and content available on the platform.
II To contact the user, respond to requests, inquiries or queries that may arise from the use of the various forms on the platform.
III To adopt all applicable protection measures in accordance with current legislation, including the possible anonymisation of personal data by using the appropriate techniques available for this purpose. For this reason, anonymisation and pseudonymisation operations may also be carried out in order to better protect your personal data.
This file has been created for the purpose of providing information on the services offered by the portal.
The personal data you provide will be kept for a period of time determined on the basis of the following criteria:
I As a general rule, your data will be kept for the purposes for which it is provided for as long as it is relevant and necessary to enable you to properly browse and use our platform and the content available on it to which you have access.
In relation to the data associated with your browsing profile, in relation to the analytical cookies that you have accepted, as indicated in the Cookies Policy.
II For the time necessary to correctly deal with your requests and/or specific requests according to each case.
III For the duration of the processing of the user’s personal data, including the retention of such data for the periods prescribed by law and regardless of the legitimate basis for the processing.
Legitimacy What is the legal basis for processing your data?
The legal basis for the processing of the user’s personal data is the contractual relationship and the data subject’s own consent.
| Purposes | Legitimate Basis for Processing |
|---|---|
|
Enable users to browse the platform |
Your consent and, where applicable, the satisfaction of your own legitimate interests or those of third parties, related to the proper management, maintenance, development and evolution of the platform, tools, network and related information systems, allowing their correct functioning, functionalities, access to content and services, as well as the general security of all of the above. |
|
Contact the user, respond to inquiries, requests or questions that may arise from the use of the various forms on the platform. |
Your consent. |
|
Take all applicable protective measures in accordance with current legislation, including the possible pseudonymisation and anonymisation of your personal data using the appropriate techniques available for this purpose. |
Compliance with a legal obligation (European Data Protection Regulation) GDPR. |
Likewise, the prospective offer of services is based on the consent requested from the user, without the withdrawal of this consent conditioning the execution of other purposes.
The data collected through the forms on this website will be communicated to other companies responsible for the processing of personal data, who will process the data only in accordance with the strict indications that THE COMPANY will establish with those responsible. In any case, the data will be communicated within the European Union and only for the purposes indicated above. In the context of the communications indicated in the previous paragraph, international data transfers may be made to third countries or international organizations for which there is an adequacy decision by the European Commission.
Users of the website owned by THE COMPANY are guaranteed the rights established in the legislation on the protection of personal data:
Firstly, the user has the right to obtain confirmation as to whether or not THE COMPANY is processing personal data concerning them.
Users have the right to access their personal data and to request the rectification of inaccurate data or, where appropriate, their cancellation if, inter alia, they are no longer necessary for the purposes for which they were collected.
Users have the right to object to the processing of their personal data, so THE COMPANY will stop processing their data, except if there are legitimate, compelling reasons or the exercise or defense of possible claims.
Users have the right to request THE COMPANY to limit the processing of their personal data when the requirements of EU Regulation 2016/679 GDPR are met.
Users have the right to obtain in a structured, commonly used and machine-readable format the personal data concerning them that they have provided to THE COMPANY, or to request THE COMPANY to transmit it directly to another controller, if technically possible.
Finally, we inform that any interested party may file a complaint with the Spanish Data Protection Agency, especially if they have not obtained satisfaction in the exercise of their rights.
THE COMPANY informs the user of the purposes for which it will use the personal data collected in the various forms on this website:
THE COMPANY informs you that your e-mail address and other data provided will be included in an automated file in order to provide you with information about our services and projects or any other information requested by e-mail. In accordance with the provisions of the previous paragraphs, THE COMPANY undertakes not to transfer, communicate or share the data with third parties without your express consent. Likewise, THE COMPANY will cancel or rectify the data if they are inaccurate, incomplete or no longer necessary or relevant for their purpose, in accordance with the provisions of EU Regulation 2016/679 European Data Protection Regulation, GDPR, and the Organic Law 3/2018, of 5 December, 2018, on the Protection of Personal Data and Guarantee of Digital Rights, LOPDGDD.
THE COMPANY informs you that your e-mail address will be included in an automated file (mailing list) in order to provide you with information about our news and offers by e-mail. In accordance with the provisions of the previous paragraphs, THE COMPANY undertakes not to transfer, sell or share the data with third parties without your express consent. Also, THE COMPANY will cancel or rectify the data if they are inaccurate, incomplete or no longer necessary or relevant for their purpose, in accordance with the provisions of current legislation on data protection. He user may revoke the consent given and exercise the rights of access, rectification, cancellation, opposition, restriction, cancellation and portability by writing to the address below, with proper identification and clearly indicating the specific right to be exercised, on the website or by post.
In the event that any user or third party believes that there are facts or circumstances that reveal the unlawful nature of the use of any content and/or the performance of any activity on the web pages included in or accessible through the website, you must send a notification to THE COMPANY, duly identifying yourself, specifying the alleged infringements and expressly declaring, under your responsibility, that the information provided in the notification is accurate.
All notices and communications between users and THE COMPANY shall be deemed effective for all purposes if sent by mail, e-mail, or telephone.
Address: Subida al Mayorazgo, 24 A, 3ª Planta, 38110 Santa Cruz de Tenerife.
Telephone: (+34) 902 50 21 00
Contact e-mail: protecciondatos@bancalhotel.com
The user can contact the Data Protection Department to resolve any doubts regarding the treatment of their personal data by writing to the postal address provided.
This policy may be modified at any time, and will be duly published on this site, due to changes in legal requirements, jurisprudential changes and, in general, changes in the performance and strategy of THE COMPANY. Publication of this policy and access to it by users will be through this website, with the understanding that the relationships established with users prior to the modification will be governed by the rules provided at the time of access to the website.
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