Privacy Policy
When we need to collect information from you, we will always ask you to provide it voluntarily through the data collection forms on the website. In the event that the user provides personal data of persons other than the user, they undertake to inform in advance the persons whose personal data they provide of the content of this privacy policy and, if necessary, to provide them with a printed copy of it. Similarly, if the data relates to and is provided by a minor, the ENTITY will assume that it has the consent of the legal guardian and will be exempt from any liability for failure to comply with this requirement. In accordance with the provisions of art. 4 of the LOPDGDD, the user undertakes to provide true, accurate, complete and updated data so that it is truthful and corresponds to the real situation of the user. The data collected through the forms and the email you send us requesting information about our services will be incorporated into an automated personal data file called “WEB USERS”, for which the ENTITY that processes the data will treat it confidentially and exclusively for the purpose of providing the services requested and sending information about our services and projects, with all the legal and security guarantees imposed by Regulation (EU) 2016/679 on Data Protection GDPR, Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights LOPDGDD and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce LSSI-CE.
PURPOSE: FOR WHAT PURPOSE DO WE PROCESS YOUR DATA?
The ENTITY informs the user of the existence of personal data processing created with the data obtained on the website by and for the ENTITY and under its responsibility.
Purposes of processing
I Enable users to browse the website, thereby allowing access to the information and content available on the platform.
II Contact the user, respond to requests, questions or queries that may arise from the use of the different forms on the platform.
III Adopt all applicable protection measures in accordance with current regulations, including the possible anonymisation of your personal data, by applying the appropriate techniques available for this purpose. Therefore, processing may also be carried out using anonymisation and pseudonymisation in order to better protect your personal data.
This file has been created for the purpose of providing information on the provision of the services offered by the portal.
TIMEFRAME: HOW LONG WILL WE KEEP YOUR DATA?
The personal data provided will be kept for the period determined on the basis of the following criteria:
Retention Criteria
I In general, your data will be kept for these purposes for as long as is necessary and appropriate to enable you to properly browse and use our platform and the content provided through it to which you have access.
With regard to the data associated with your browsing profile, this is in relation to the analytical cookies that you have accepted as indicated in the cookie policy.
II For the time necessary to correctly respond to your requests and/or specific requests according to each case.
III For as long as the user’s personal data is processed, including the retention of such data for the periods provided for by law, and regardless of the legitimate basis for processing.
LEGAL BASIS: WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?
The legal basis for the processing of users’ personal data is the contractual relationship and the data subject’s own consent.
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Purposes |
Legal Basis for Processing |
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Enable users to browse the platform. |
Your consent and, as the case may be, the satisfaction of the legitimate interest, own or third party, related to the proper management, maintenance, development and evolution of the platform, tools, network and related information systems, allowing their correct operation, functionalities, access to content and services, as well as the general security of all the above. |
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II Contact the user, respond to requests, questions or queries that may arise from the use of the different forms on the platform. |
Your consent. |
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III Adopt all applicable protection measures in accordance with current regulations, including the possible pseudonymisation and anonymisation of your personal data, by applying the appropriate techniques available for this purpose. |
Compliance with a legal obligation (European Data Protection Regulation) GDPR. |
Likewise, the future offer of services is based on the consent requested from the user, and the withdrawal of this consent in no way conditions the execution of other purposes.
RECIPIENTS: WHO WILL RECEIVE YOUR DATA?
The data collected on this website through the corresponding forms will be communicated to other companies that act as processors of personal data, and they will process the data only in accordance with the strict indications that the ENTITY establishes with said processors. In any case, the data will be communicated within the European Union and only for the purposes indicated above. In the context of the information referred to in the previous paragraph, international data transfers may be made to third countries or international organisations for which there is a European Commission adequacy decision.
RIGHTS: WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?
Users of the website owned by the ENTITY are guaranteed the rights established in the legislation on the Protection of Personal Data:
Firstly, the user has the right to obtain confirmation as to whether or not the ENTITY is processing their personal data.
Users have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
Users have the right to object to the processing of their personal data, in which case the ENTITY will stop processing their data, unless there are legitimate, compelling reasons, or the exercise or defence of possible claims.
Users have the right to request the ENTITY to restrict the processing of their personal data, where the requirements of EU Regulation 2016/679 GDPR are met.
Users have the right to obtain the personal data they have provided to the ENTITY in a structured, commonly used and machine-readable format, or to request the ENTITY to transmit it directly to another responsible party where technically possible.
Finally, we inform you that any interested party may lodge a complaint with the Spanish Data Protection Agency, especially if they are not satisfied with the exercise of their rights.
The ENTITY informs the user of the purposes for which it will use the personal data collected on this website in the various forms:
1.1.) Registration and contact forms
The ENTITY informs you that your email address and any other data provided will be entered in an automated file in order to provide you with information about our services and projects or any other information requested by email. In accordance with the provisions of the preceding paragraphs, the ENTITY undertakes not to transfer, communicate or disclose the data to third parties without express consent. Likewise, the ENTITY will cancel or rectify the data if it is inaccurate, incomplete or no longer necessary or relevant for its purpose, in accordance with the provisions of EU Regulation 2016/679 on Data Protection GDPR and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the Guarantee of Digital Rights LOPDGDD.
1.2.) Newsletter subscription
The ENTITY informs you that your email address will be added to an automated file (distribution list) in order to provide you with information about our news and offers by email. In accordance with the provisions of the preceding paragraphs, the ENTITY undertakes not to transfer, sell or disclose the data to third parties without express consent. Likewise, the ENTITY will delete or rectify the data if it is inaccurate, incomplete or no longer necessary or relevant for its purpose, in accordance with the provisions of the current data protection legislation. The user may revoke the consent given and exercise the rights of access, rectification, cancellation, opposition, restriction, deletion and portability by contacting the address indicated below, on the website itself or by post, clearly indicating the specific right that is being exercised.
2. Procedure in the event of unlawful activities
In the event that any user or third party considers that there are facts or circumstances that reveal the unlawful use of any content and/or any unlawful activities on the web pages included on or accessible through the website, they must send a notification to the ENTITY, duly identifying themselves, specifying the alleged infringements and expressly stating, under their own responsibility, that the information provided in the notification is accurate.
3. Contact information
All notifications and communications between users and the ENTITY will be considered effective for all purposes if they are sent by post or by email or by telephone.
Address: Subida al Mayorazgo, 24 A, 3ª Planta, 38110 Santa Cruz de Tenerife.
Phone: +34 902 50 21 00
Contact email: protecciondatos@bancalhotel.com
The user may contact the Data Protection Department at the same postal address in order to resolve any doubts regarding the processing of their personal data.
4. Amending and updating the policy
This policy may be modified at any time, and will be duly published on the same website, due to changes in legal requirements, jurisprudence and, in general, changes in the actions and strategy of the ENTITY. Publication and access by users will take place through the same website, with the understanding that relations established with them prior to the change will be governed by the rules provided at the time of access to the website.
