Club Terms and Conditions

1. Identification of the data controller

This document governs the terms and conditions of use and participation in the Bancal Members loyalty programme, promoted by Bancal Hotel, owned by AKASMADAI, S.L., with tax ID B76814300 and registered address at Calle Subida El Mayorazgo, 24ª, 3ª planta, 38110, Santa Cruz de Tenerife.

Official website: www.bancalhotel.com

2. Purpose of Bancal Members

The Bancal Members programme aims to offer exclusive benefits, discounts and advantages to registered customers. Registration is free and implies full acceptance of these Terms and Conditions.

3. Levels and benefits

Bancal Members is structured into three levels, based on the number of bookings or nights accumulated:

LEVEL ACCESS BENEFITS
Origin 1 roomnight 3% off web bookings, welcome water, early check-in and electric car charging
Explora From the 5th stay or from 14 nights 7% off web bookings, Priority check-in, 15% off water circuit, 10% off Treatments, welcome attention/gift, welcome water, early check-in, Late check-out, Electric car charging
Select From the 10th stay or from 22 nights 10% off web bookings, Priority check-in, 30% off water circuit, 15% off Treatments, room upgrade (subject to availability), early check-in, Flex Meals, gastronomic attention, welcome water, Late check-out, Electric car charging and Welcome attention/gift

Benefits are not cumulative with other promotions or special rates unless expressly stated.

Discounts apply only to direct bookings through www.bancalhotel.com or official channels.

4. Conditions of membership and maintenance

  • Club membership is personal and non-transferable.
  • Membership is formalised by registering on the hotel’s website.
  • Levels are achieved automatically based on actual bookings made in the member’s name.
  • Benefits apply only to direct bookings through www.bancalhotel.com or official Hotel channels.
  • The Hotel reserves the right to verify the member’s identity, exclude or suspend members who breach the rules or engage in fraudulent use of the programme.

5. Use of benefits, vouchers and discounts

  • Discounts and advantages will be applied at the time of booking or during the stay, as applicable.
  • Certain advantages (such as upgrades, early check-in, late check-out) are subject to availability.
  • Benefits are not transferable to third parties or exchangeable for cash.
  • In the event of booking cancellation, the conditions of the benefit will follow the Hotel’s general cancellation policy.
  • The Hotel may limit the use of certain benefits on high-demand dates, special events or restricted periods, which will be communicated in advance.

6. Member obligations

The member undertakes to:

  • Provide truthful and up-to-date information upon registration.
  • Not engage in fraudulent or abusive use of Club benefits.
  • Comply with the Hotel’s internal rules during their stay.
  • Maintain the confidentiality of their access credentials.

7. Limitations and disclaimers

The Hotel shall not be liable for:

  • Technical failures, errors or temporary interruptions in the operation of the website.
  • Delays or errors attributable to third parties (payment platforms, operators, etc.).
  • Misuse of the member’s credentials.
  • The Hotel may modify, suspend or cancel the Bancal Club, upon prior communication to members with a minimum of 30 days’ notice, except in cases of force majeure.
  • The Hotel does not guarantee the permanent availability of benefits and may replace them with equivalent ones.

8. Personal data protection (GDPR and LOPDGDD)

In compliance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), the personal data provided will be incorporated into a processing operation under the responsibility of Bancal Hotel, for the purpose of managing membership, maintenance and benefits of the Bancal Club, as well as sending communications related to the programme or personalised offers from the Hotel.

  • Legal basis: the performance of the contractual relationship (participation in the Club) and the data subject’s consent for sending communications.
  • Rights: members may exercise their rights of access, rectification, erasure, objection, restriction of processing and portability by written request to protecciondedatos@bancalhotel.com
  • Withdrawal of consent: the member may withdraw their consent to receiving commercial communications at any time, via the unsubscribe link included in each communication or by writing to protecciondedatos@bancalhotel.com.
  • Retention: data will be kept while the user is a member of the Club or until they request to unsubscribe.
  • Security: the Hotel will apply adequate technical and organisational measures to ensure the confidentiality and integrity of the information.
  • No international data transfers will be carried out, except by legal obligation or services contracted under standard contractual clauses of the European Commission.

9. Consumer and user rights

Bancal Club members retain all rights recognised by the General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007), including:

  • Right to clear and truthful information about the services contracted.
  • Right of withdrawal in the cases provided for by law.
  • Right to repair or compensation in the event of contractual breach.

These conditions do not limit or replace any of the rights established by said legislation.

10. Modifications and validity

  • The Hotel may update these Terms and Conditions to adapt to legal changes or changes in the operation of the Club.
  • Modifications will be communicated to members via the website or by email, taking effect from the date of publication.

11. Applicable law and jurisdiction

  • These Terms and Conditions are governed by Spanish law.
  • Any dispute arising from their interpretation or application shall be submitted to the Courts and Tribunals of the consumer’s domicile, in accordance with current legislation.